Last updated: 19th April, 2024.
Introduction
These terms of service ("Terms", "Agreement", "Privacy Policy") are an agreement between this website ("The CRM Farm Project", "CRM Farm", "website operator", "we," "our," or "us") and you ("user", "prospect", "audience", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").
At The CRM Farm Project, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our main website "www.crm.farm", our subdomain websites (e.g. "hubspot.crm.farm" and others) and our blogs. By accessing or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you interact with our website, blog, or contact us. This may include your name, email address, and any other information you choose to share with us.
Automatically Collected Information
We use third-party tools such as Google Analytics, Hotjar, HubSpot, Meta, and Odoo to collect certain information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and other usage data. This information is used for analytics and to improve our services.
How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
- Providing and maintaining our website and blog.
- Understanding and analyzing how you use our services.
- Communicating with you and responding to your inquiries.
- Personalizing your experience on our website.
- Complying with legal obligations.
Data Deletion Request
For community users
You have the right to deletion your personal data from our records, and you can do it directly in your account:
- Log in into your account
- Click on "Connection & Security"
- Scroll down the page and click on "Delete Account" and follow the instructions on the screen
For anyone who submitted a contact form at any time
You have the right to request the deletion of your personal data from our records. To do so, please visit contact us, and under the field "Describe the objective of your contact*", please select the option "Request to delete your contact and personal data". We will respond to your request at our earliest availability and ensure the deletion of your data, subject to any legal obligations that may require us to retain certain information.
Third-Party Services
We may use third-party services such as Odoo, Kommo, HubSpot, Facebook, Instagram, Google Analytics, and Hotjar to help us understand how our website and blog are used. These third-party services may collect and process your data in accordance with their own privacy policies. We encourage you to review the privacy policies of these providers to understand how your data is handled.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Cookies
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to login again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Here is an overview of the cookies that may be stored on your device when you visit our website:
| Category of Cookie | Purpose | Examples |
|---|---|---|
|
Session & Security |
Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads. The website will not work properly if you reject or discard those cookies. |
session_id (Odoo) |
|
Preferences |
Remember information about the preferred look or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard those cookies, but the website will still work. |
frontend_lang (Odoo) |
| Interaction History (optional) |
Used to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work. |
im_livechat_previous_operator (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo) |
|
Advertising & Marketing |
Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third-party's use of cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard those cookies. |
__gads (Google) __gac (Google) |
|
Analytics |
Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you reject or discard those cookies. |
_ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
Got questions?
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us.